FREQUENTLY ASKED QUESTIONS
How are you addressing COVID-19?
MANA Cruises and Charters has taken generous measures to ensure health, safety, and a virus free environment for you, our crew, and any guest. Most precautions and safety measures were standard for our operation prior to the pandemic; however, now more than ever will we emphasize our detailed cleanliness and sanitation procedures.
Our most common COVID-19 related questions and answers:
Do the crew wear masks? Our crew have been provided custom neck and face masks that can cover nearly the entire face. These masks are often used to protect crew from the sun as well as air-borne particles. These masks are required to be worn by our crew, and must cover their mouth and nostrils during any food prep, drink prep, and anytime they may be within 6 feet of any guest.
Do I need to wear a mask? In following with CDC and State of Hawaii recommendations, we recommend you wear masks anytime you may be within 6 feet of others and if you enter any enclosed space. However, for most parts of the vessel area, you are not required to be masked.
How do you clean the boat? Since inception, we at MANA Cruises and Charters have always washed and cleaned the entire vessel before every trip. The general exterior surfaces are washed with water and hand dried with chamois. Exterior railings and handrails are wiped with Lysol disinfectant, while the interior trim and common area are sanitized with Lysol disinfectant. The boat is completely dried and aired in the sun before being boarded by new crew or guests.
How is the food prepared? All food is provided by caterer or is directly purchased through a grocer. Any food that is prepared aboard has been either pre-prepped in a certified facility, or has passed inspection at a certified grocer. Once aboard, our certified and trained staff will prep food for consumption using face masks and FDA approved gloves. All dishes and utensils are washed following Department of Health guidelines. Our on-board kitchen is certified by a Health Inspector Annually and carries the same requirements for any restaurant within the state.
Are the snorkel masks cleaned? All masks and snorkels are cleaned by hand after every use. Each mask and snorkel is put into a sanitation process that goes through a bleach based soak, deconstruction, hand scrub with degreaser, and applied disinfectant. Before each new use, we will provide you with an alcohol wipe to be used at your discretion. If preferred, you may provide your own snorkel equipment and or purchase a new set from us brand new.
Private Charter or Semi Private Cruise?
To define each:
Private Charter: Our Private Charter options provide a chartered yacht for up to five passengers, with a Captain and Mate included. All Private Charters are at a set rate, no matter the passenger count (up to five). Private Charters allow guests more flexibility with the day’s schedule and activities. Private Charters are most popular with couples and families and also includes our drink and menu services. Yacht rentals are not a service that we offer. Check out our videos below to learn more about the benefits of Private Yacht Chartering on Oahu or view our offered Private Charters.
Semi Private Cruise: Our Semi Private Cruise is a shared cruise for up to five passengers, with a Captain and Mate included. These Semi Private Cruises are provided at a “per person” rate, and allows guests to experience a charter type trip with other guests. Semi Private Cruises are less customizable than our Private Charters but still offer great activities guided by our Captain and Mate. These Semi Private Cruises do also include our drink and menu services. Check out our videos below to learn more about the benefits and differences of Private Chartering and Semi Private Cruises on Oahu or view our offered Semi Private Cruises.
How many passengers can you accommodate?
All cruises and charters are normally limited to a passenger count of six (6). However, due to new mandates and restrictions all cruises and charters after October 1, 2020 will be limited to a five (5) guest maximum due to recent mandates by the City and County of Honolulu. At the moment there is no end date for this reduction in our capactiy.
MANA Cruises promotes a comfortable and intimate setting where ample space is available to everyone. Whether you are a couple or a family, rest assured that you’ll have room to stretch out and personal attention at any time. Check out our Gallery!
Do you have a cancellation policy?
Yes, we have a cancellation policy for both our guests and our company.
- Any per passenger bookings for the Holo Holo Morning Cruise or Captain’s Sunset + Tasting must cancel reservations no later than 48 hours before the scheduled departure. No refunds will be given to these bookings canceled within 48 hours of the scheduled departure.
- Charter and Private Boat bookings must cancel reservations no later than 5 days before the scheduled departure. No refunds will be given to these bookings canceled within 5 days of the scheduled departure.
- A cruise or charter can be cancelled at the captain’s discretion any time before the scheduled departure. A full refund will be provided to all paying guests when a cruise or charter is cancelled by MANA Cruises LLC.
- Though we do our very best to avoid these situations, poor weather, safety concerns, and unforeseen mechanical problems can arise at anytime.
What should I wear?
First and foremost, all our cruises are done bare foot aboard our vessel. There is no need for heels and boots as all footwear will be removed.
Holo Holo Morning Cruise: Wear anything comfortable and flexible. If you plan to jump into the water with us, bring or wear your swim suit/shorts. A hat for sun protection is always a great idea to ensure you don’t burn your head and face.
The Captain’s Sunset + Tasting: Button downs and dresses are welcome to the boat, however keep in mind the possibility of windy conditions – so, anything comfortable and flexible. Whether Summer or Winter, the temperature cools quickly when the sun disappears; bring an extra cover up or sweater if you get cold.
What kind of ocean life will I be able to see?
Throughout the year we encounter various species of Fish, Turtles, Eels, Crustaceans and marine mammals such as Hawaiian Spinner Dolphins and Humpback Whales (Seasonal). Our Holo Holo Morning Cruise will provide the best opportunity to see a variety of ocean life through snorkeling and time capabilities.
Though we love to view our wonderful Hawaiian ocean life as much as possible, it is within our company’s discretion to respect the legal and safe viewing distances applicable to each species.
Do you provide snorkeling gear?
Yes, we provide various types of gear to help you enjoy the water! For snorkeling we provide professional masks, snorkels, and fins for both youth and adults. We also provide high visibility snorkeling vests and belts for comfort and safety. For more in-water fun, we also provide inflatable inner tube floats.
What kind of drinks are available?
Enjoy hosted drinks from MANA Cruises! We offer bottled water, various sodas, local fruit juices, beer, white wine, spirits, and champagne. Our spirits consist of Rum, Vodka, Gin and Whiskey.
Specialty drinks are available upon request and at an additional cost. If you require a certain water, soda, or liquor please contact us or include your request in your booking. We will do our best to accommodate you.
Guests are also welcome to bring any other drinks aboard; MANA Cruises does not charge corkage fees.
Where are you located? Where's check-in?
MANA Cruises is proudly located at the Ko Olina Marina [92-100 Waipahe Pl. Kapolei, HI 96707]. Upon arrival at the Marina, our Captain and Crew will be meeting you and your group in the Ko Olina Marina Store. Please contact us if you have further questions.
Can you accommodate my dietary restrictions?
Absolutely! Please advise us of any dietary restrictions (i.e: Vegan, Vegetarian, Allergic to nuts, etc) at time of booking so we can be sure to accommodate this request.
Benefits. Tips. Pricing.